Frequently Asked Questions

Your address book and your own email address are confidential. Your network of contacts are confidential to members outside your network. Only the individual path leading from one person to another appear on Viadeo.
Your contacts can see your email address. You can choose to display all your contacts to your network.

A Viadeo member who you have connected to.

Your network consists of all of the contacts of your contacts, up to 4 levels:

• Level 1: your contacts.
• Level 2: the contacts of your contacts.
• Level 3: contacts who are 3 degrees apart.
• Level 4: contacts who are 4 degrees apart.

You can only send introduction requests to contacts within 4 degrees apart. Otherwise, you send connection request to the member directly. You can check how many connections you have left on your account on the 'Subscription' page.

Invitations are sent to people who are not using Viadeo from a member to invite them joining their network.

You send an introduction request to ask to connect to a member who are within 4 degree apart from you. The introduction request will be passed to the member through common contacts you share.

You send connection request to the member you want to connect directly to ask for connection.

If you want more Connection Request credits, please purchase Connection Request Packs , which will be added to on top of premium membership.

Please note: the number of Connection Request credits remain on your account is available in 'subscription' (on the section on the left).Connection Request credits can be used at any time, without limit.

Your business card/CV online with information about your education experience and professional experience. Other members will search for contacts based on the information in profiles.

A short text written by a contact to recommend another contact as an employee, clients or supplier. It adds credibility to your profile.

You can post an ad in the ads section about, for example, your company, looking for a client or house for sale.

Use the powerful Viadeo search engine and enter the keywords for your search.

Go to contacts > my contacts.

Your profile is visible to everyone on Viadeo. However,you can adjust your privacy level at My Profile > My Account > Preferences.

All Viadeo members within four degrees from you (level 4) you can contact you through their network using an Introduction Request. If each member in the path agrees to forward the request then it will reach you via one of your contacts. You can also allow members to send you Connection Requests.

You can also add a warning message to highlight the kind of connection requests that you will accept in the section 'My Profile' 'My Account' and 'Preferences'.

Your contacts may also send you ads that they think might interest you.

If you wish, you can allow recruiters and headhunters to send you jobs according to your profile, skills and experience.

You can register 2 email addresses in Viadeo. Simply register with one of the two addresses, by going to the "Profile: My account: Email and Password" section and add another email address in the field provided at the end of the window.

You will be able to use the second email address once you have confirmed it, i.e. once you have clicked on the link in the confirmation message that we will send you to this address.

Once you have confirmed the second email address, your colleagues who have this address in their address books will see that you are a member and can invite you. However, your address remains confidential, which means that if a person only knows one of your email addresses, they will not be able to see the other.

You can use either addresses to connect, as your password being the same for both.

The main address is used by Viadeo to send you emails to inform you of invitations. You can change your main address to receive messages in a different mailbox from the one you gave when you registered.

Go to the "My Profile" section under "My Account" and click on "Email and Password."
Add a second email address and then confirm it by clicking on the link in the email message Viadeo will send you.
Then click on the link "Make this the main address" next to the address

You can then either delete the other address or keep on the site as an alternative email.

Remember you will only receive Viadeo messages on your Main email address.

You can decide whether or not to accept Connection Requests in your 'My Profile' 'My Account' in the 'Preferences' under 'Accept Connection Requests'.

Your contacts will serve as a filter for Introduction Request, because they can always refuse to forward a request.

Registration and the basic features of Viadeo are free. This will always be the case. However, Premium Services and Connection Request Packs require a payment. For more details please see the section entitled  Premium Subscription .

Viadeo is compatible with all modern browsers: Netscape version 6 and above, Internet Explorer version 5 and above, Opera, Firefox and Safari.

The function for importing an Outlook address book ( My Contacts: Import Contacts: Import Outlook) will only work with Microsoft Internet Explorer. Alternatively, you can import address books with the Import File or Import Webmail Contacts options (My contacts: Import Contacts: Import File - Import Webmail)

Read the help file: Import Outlook

If your answer is not in the Help above, ask us directly via the Support form.

We will reply within 48 hours.